Job Description
Job Reference:48208MS_1726504470
Job Type: Permanent
Job Industry: Business Services
Contact Name: Meeks Sardar
Job Location: Dublin
Job Title: Group Service Desk Engineer
Job Salary: £38,000 - £38,000 Per Annum
Posted On:
Looking for Desk Engineers!
A leading Ireland and UK Employment Law and Health & Safety Specialists, providing an integral service to 32,000 client’s daily business operations is looking for a talented Group Service Desk Engineer to provide 2nd line support to users in all their offices.
An ideal candidate must have a combination of the following skills:
* A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management
* Demonstrate strong organisational skills and be accountable for your daily workload
* Responsibility for being the first point of contact on the Service Desk
* Responsibility for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users
* To provide application support to our internal and external users
* To work within SLA and KPI targets to agreed business priorities.
* Setting up and configuring new laptops, desktops and mobile devices
* Excellent troubleshooting and problem-solving skills.
* Experience of ticket management.
* Windows 10 / 11 and Microsoft 365
What’s on offer?
* 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5 years
* Additional day off for your Birthday
* Medicash cash plan
* Profit share scheme
* Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years.
* Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks.
* Cycle to work scheme.
* Season Ticket Loan Scheme
* 24/7 Access to Health at Work
* Auto enrolment onto the Group Life Insurance scheme
* Bupa individual health care cover after 5 years’ service
* Bakers Breakfast every Monday for office-based staff.
* Free onsite Gym
If you are passionate about joining a fasting growing global company, then please apply and drop me an email at meeks.sardar@theportfoliogroup.co.uk
Help shape the future of technology!
48208MS
INDIRE