Job Description

  • Job Reference:P46028LF_1698154789

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Lucy Fulton

  • Job Location: Dublin

  • Job Title: Inside Sales Manager

  • Job Salary: €35,000 - €40,000 Per Annum

Posted On: 24th October 2023

Portfolio are proud to be representing our award-wining, HR & Employment Law services client in their search for an Inside Sales Manager. As an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business’s success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements! If you have at least 3 years’ experience managing a Telesales Team, used Salesforce, and can identify gaps in MI Data, apply today and we’ll be in touch!

Day-to-day Responsibilities:

* Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
* Ongoing development planning to drive performance through effective communication and documentation
* Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
* Deliver weekly plans through daily performance & stat reviews
* Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
* Deliver documentation based on the constant coaching and improvement of their team
* All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
* Keep up to date with any campaign/company updates and changes

Key Requirements:

* Must have at least 3 years experience in a management position leading a sales team to targets
* Competent user of salesforce
* Uses statistical analysis to implement long-term and short-term fixes
* Set a constant example in terms of behaviour and setting standards
* Gains feedback and analyse the way you communicate
* Always consistent and professional
* Manages and assists in performance improvements
* Analytical and problem-solving skills – have the ability to interpret MI and deliver Action Plans
* Good understanding of Inbound and Outbound telephony/dialler systems
* Excellent communication skills – effective coaching skills; the ability to build relationships & can motivate staff
* Strong organisational aptitude and proven time management skills
* Excellent people management skills
* The proactive and decisive approach to problem-solving
* Strong organisational aptitude and proven time management skills
* Highly effective communication

We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.

We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 100,000 businesses globally.

Our simple-to-use software allows businesses to manage staff holidays, overtime, sickness, and lateness in a click, and on the go with our handy mobile apps.

We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.

BrightHR is a digital HR manager, assisting companies with all aspects of people management. We give employers HR technology that’s easy to use, and advice that’s clear, practical, and jargon-free. Our platform analyses problems and provides legal solutions, with a library of document templates allowing companies to craft their perfect policies.

We’re dedicated to providing end-to-end management support, from the initial talent search to helping manage employees and handling difficult decisions.

Staff have access to Bright Wellbeing & Counselling, with a 24/7, 365 confidential & compassionate helplines for employees to speak to experienced in-house counsellors.

Brightsafe helps ensure compliance with compliance with regulations. Create and manage risk assessments, record any accidents in the workplace, carry out investigations and access a range of CPD and RoSPA accredited e-learning courses.

Bright Exchange offers exclusive discounts to businesses and their staff and BrightAdvice gives a direct line to a team of qualified employment law experts ready to help when needed. A guaranteed support network for even the trickiest HR issues. It’s no wonder thousands of small business owners trust BrightHR for all their HR needs.



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