Group Jobs

Complaints Specialist, Hinckley, Office based, £26,000Are you someone who thrives on communicating and driving success? Do you work well under pressure with a positive "can-do" attitude? This could be for you!This is a fantastic opportunity which requires you to promote and manage our client's reputation. You will be responsible for driving positive reviews and feedback from their clients and employees to showcase the services they are providing. You will also be required to resolve any negative reviews and feedback with a positive outcome, ensuring that you are delivering excellence in service by providing fast client focused solutions. It is an exciting time to join the business as they go from strength to strength. Day to Day Responsibilities * Ownership of and primary contact for customer feedback including responding to reviews, feedback, FCA regulated and non-regulated complaints. * Proactively log, manage, and respond to customer complaints in a timely manner in line with our complaint's procedure. * Provide, promote, and demonstrate a high-quality customer focused approach. * Collaborate with others in the business to enhance our reputation. * Escalate negative reviews and feedback through the correct channels. * Assist customers with inquiries or concerns to help resolve any issues. * Monitor customer and staff reviews to oversee online reputation and engagement. * Regular reporting to recognise themes and track key metrics related to customer satisfaction. * Complete mystery shops across our services to review service delivery. * Provide monthly reporting of online activity, service delivery and reputation to include analysis and proactive actions taken. * To complete training for the wider business on the importance of our online presence and reputation * Work with teams and stakeholders towards enhancing online reputation and improved service delivery. Who are you? * Experience of dealing with online reputation management and complaints * A positive "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the business. * Ability to work in a fast-paced environment. * Thrives on communicating and driving success. * Strong organisational and time management skills * A dynamic and flexible approach, as well as the ability to work under pressure. Get in touch!! 47840LSINDHIN

Business Development Manager - Payroll Specialist Working for an award-winning global organisation and leading provider of comprehensive HR & payroll solutions, dedicated to helping small and medium-sized businesses (SMEs) streamline their HR & payroll processes, ensure compliance, and save time. This innovative business have designed a systems to meet the unique needs of growing businesses, offering a seamless, reliable, and cost-effective solution. Role OverviewWe are seeking a dynamic and results-driven Business Development Manager with a specialisation in payroll services to join our expanding team. In this role, you will be responsible for driving the growth of our payroll services division by acquiring new clients, nurturing relationships, and delivering tailored solutions that meet the specific needs of each business. Key Responsibilities: * Identify, target, and engage potential SME clients to promote our payroll services. * Deliver of strong inbound office leads for the sale of payroll services and software * Conduct in-depth needs assessments to understand the unique payroll challenges of each client, and present customised solutions. * Build and maintain strong, long-term relationships with key decision-makers and stakeholders in the SME sector. * Provide customer demonstrations on the new payroll software and ease of use with clients. * Attend Face to Face meetings to build and nurture relationships with the payroll customers * Collaborate with the marketing team to develop effective sales materials, presentations, and campaigns. * Stay informed of industry trends, market conditions, and competitors to provide insights and recommend strategies. * Regularly report on sales activity, pipeline status, and revenue projections to senior management. Key Qualifications: * Proven experience in business development or sales, with a focus on payroll services or HR services. * Demonstrated success in selling to SMEs, with a strong understanding of the challenges and opportunities within this market. * Excellent communication, negotiation, and presentation skills. * Ability to build rapport quickly and establish trust with clients. * Strong organisational and time management skills, with the ability to manage multiple opportunities simultaneously. * Self-motivated, proactive, and results-oriented with a passion for helping businesses succeed. * Proficiency in CRM software and other sales tools. Are you the right candidate for the job? This business has a clear identity as to who their people are and their traits, attributes and behaviours that make up a great culture. The ideal candidate will a have a "can-do" attitude. Be driven to achieve their goals and targets provided, be accountable for their remit and willing to help others achieve their goals.You're not afraid to take risks or share ideas and innovate. You're focused each day on delivering a best-in-class experience, achieving your targets, and contributing to the businesses' overall growth goals. 48064CTRINDMANS

* Do you have experience of working in a bookmakers / betting shop? * Do you have experience of settling bets either manually or with an ott? * Are you looking for a new challenge within fraud prevention? OverviewBased in the Security Department at Head Office. This role is key to ensure the risk of fraud, theft and errors are minimised. Security Audit Administrator's will primarily be responsible for conducting shop system. Audits, identifying errors, fraudulent bets, incorrectly translated bets, errors in settlement. An excellent knowledge of bets and bet settlement rules will be required for the role. * Hours: 40 hours per week. Any 5 from 7 days hours worked between 07:30 to 22:00 on a rota, includes evenings, weekends and bank holidays * Salary: Starting 24,544 rising to £25,896 after training * Reporting To: Security Office Supervisor Responsibilities * Remotely access and conduct shop audits via computer - The role is fully office based! * Liaise with area operations team * Check pay-out details, settlement amounts, bet details * Contact shop staff when necessary * Complete all assigned work daily * Work within a team * Comply with GDPR Experience and Skills * Good working knowledge of the sports betting industry is essential * Experience working in a betting shop is preferable * Must be computer literate and proficient with Microsoft office * Must be able to use an OTT * Excellent written and oral communication skills * Security systems training will be provided We value knowledge and experience of the industry, so if this sounds like you - please apply today! P48124LFRINDFIR

DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ

Unlock Your Next Career Adventure: Join Our Dynamic Accounting Team in Downtown Toronto!Are you a seasoned accounting professional ready to take on an exciting challenge? We're on the lookout for someone with a robust background in auditing or industry accounting to join our vibrant team. If you're passionate about cash flow management, precise reconciliations, and multi-year revenue contracts, this role is for you!You have progressive accounting experience having worked in auditing or industry. You understand how important cash flow, reconciliations, and accuracy are. You understand the complicities of multi-year revenue contracts and having a healthy balance sheet. You combine excellent technical skills with a solid understanding of the business reality.You will be working out of the Downtown Toronto office 5 days on site - just off of Union station. Success in this role means accurate and timely financial information, clean balance sheet accounts, and a clear audit trail.Reporting to Accounting Manager Key Responsibilities * Prepare recurring and one-time accrual, prepaid, and miscellaneous journal entries. * Prepare accelerated revenue recognition worksheets monthly. * Prepare balance sheet reconciliations. * Prepare bad debt provisions and other estimates. * Investigate and solve reconciliation discrepancies. * Analyse overhead costs for savings opportunities. * Analyse contract profitability by various factors to determine price optimization. * Contribute to profit and loss variation analysis. * Assist in the preparation of monthly, quarterly, and annual financial reports to UK Group. * Calculate and file HST remittances. * Forecast and monitor cash flow. * Initiate bank payments for both internal approvals and bank online authorizations. * Validate intercompany charges between related companies. * Communicate with UK Group Finance and other departments as required. * Cross-training with other accounting roles and act as vacation/absence back-up. * Various other ad-hoc financial analysis as required. Skills and experience required: * CPA designation required. * 3+ years of audit experience * Bachelor's Degree in Finance * ASPE knowledge * IFRS knowledge * Able to work under pressure to tight financial reporting deadlines. * Able to demonstrate sound knowledge of accounting control procedures. * Outstanding organizational skills and attention to detail. * Demonstrated analytical skills and an investigative approach to problem solving. * Expert MS Excel knowledge including advanced formula and workbook analysis. * Excellent customer service approach in relating with colleagues. * Enthusiasm and willingness to learn. * Able to work autonomously and collaboratively in a team environment. * Demonstrates initiative, proactiveness, and ownership of the role. Perks and Benefits * 3 weeks vacation * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service 47934CNINDCAN

CLIENT CARE ADVOCATE - RESOLUTIONS.FULL TIME OFFICE BASEDN- Manchester - 25k + profit share. My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across the business being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all the client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * 50% resolutions in 24 hours (not Technical) * 50% resolutions in 72 hours (technical) * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 3.5 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do"…

CLIENT CARE ADVOCATE - RESOLUTIONS.FULL TIME OFFICE BASEDN- Manchester - 25k + profit share. My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across the business being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all the client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * 50% resolutions in 24 hours (not Technical) * 50% resolutions in 72 hours (technical) * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 3.5 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do"…

CLIENT CARE SPECIALIST - QUERIES.Manchester - Office Based - £23k + Profit Share Scheme Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of their client experience team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years 45514FARINDMANJ

Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! Job OverviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. Day to Day Responsibilities * Ensure mailbox is constantly monitored and all emails are processed * Compile daily, weekly, monthly, quarterly, and yearly reports with analysis * Manage incoming leads * Process daily new businesses applications * Act as sales support for all sales teams - supporting with system training and daily queries from the sales department * Monitor & allocate data records so the sales team always have enough data to work * Coordinate the administrative needs of the Sales team and management team as required Essential Skills and Competencies * Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills * Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors * Teamwork: willingness to assist and support others as required and get on with team members * Experience in a fast-paced organisation * Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development * Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships * Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner * Commerciality: ability to apply knowledge in a practical, commercial manner * Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and…