Group Jobs

Legal Helpline Manager 18 month maternity contract Based in Manchester City Paying £35,000 - £40,000 5 days per week in office We are seeking an experienced Legal Helpline Manager to lead a team of 12 Legal Advisors. In this leadership role, you will be responsible for overseeing the delivery of legal advice and ensuring that the team meets key performance metrics and service level agreements (KPIs and SLAs). The role is heavily focused on maintaining high professional standards, particularly in telephone-based services. Responsibilities Include: * Provide guidance and resources to the Legal Advisors. * Ensure the team is equipped to deliver effective and timely legal assistance. * Oversee the management of call volumes and individual team member availability to ensure responsiveness to client inquiries. * Deliver continuous feedback and coaching to improve team performance. * Conduct quality assessments and provide developmental feedback. * Assist in investigating complaints and work with clients and management to address service issues. * Identify and implement ways to enhance the legal advisory services provided by the team. * Conduct regular performance reviews and 1:1 meetings with team members. Candidate Requirements: * Proven experience in a customer service environment, with a background in supervisory or management roles. * Law Degree, Legal Practice Certificate, or an equivalent qualification. * Strong understanding of the SRA Code of Conduct and the BACP Ethical Framework. * Ability to review legal documents, business agreements, and conduct commercial legal research. * Excellent communication abilities, both written and verbal, with a talent for engaging with clients, colleagues, and management. INDMANS48087CHR2

THE OPPORTUNITYThis is a once in a career opportunity for an exceptional professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, The company supports over 85,000 organisations and 11 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. THE ROLEYou will be an integral part of the daily operations of the service departments, as well as co-ordinating and organising ad-hoc projects contributing to the ongoing success of the business. You complete administrative tasks that will assist the Service Leadership team in running the department, using a methodical and focused approach. You will provide accurate data recording and be able to work towards tight deadlines, in line with stakeholders across the company and group. You will organisational skills and attention to detail to ensure tasks are completed to a high standard. DAY TO DAY RESPONSIBILITIES * To provide support to the Service Leadership team and the wider service where necessary. * To support with HR related matters throughout the business, ensuring confidentiality is maintained and legislation always followed. * Manage and distribute work accordingly from the centralised EAP Manager inbox. * Respond effectively to enquiries from the wider departments across the business in relation to the service. * Assist in the coordination and organisation of Biannual Service Development Days and prepare attendance lists. * Liaise with the internal Resource Planning team to coordinate meetings and reviews for the helpline colleagues, and other ad-hoc support. * Effectively manage all team absence, sickness, and lateness in line with company procedures, ensuring relevant paperwork is completed and saved to personnel files. * Prepare agendas, take, and type minutes for meetings as required. * Keep accurate records in relation to departmental requirements, including but not limited to absences trackers, Health and Safety records and BACP records. * Assist in the creation of letters and documentation for the team including, but not limited to return-to-work forms, acceptance of resignation and other such HR documents. * Ensuring consistency and good communication between both Manchester and Hinckley offices. * Provide general administrative and clerical support to the Leadership team. * Work with property management team to report faults and issues in office or in relation to faulty equipment. * Be part of the internal engagement group to plan and coordinate wellbeing initiatives and activities. WHAT YOU BRING TOP THE TEAM * High level of organisational skills * Strong computer skills (Microsoft office, Outlook) * To always maintain a professional and responsible attitude * Confidentiality and discretion when dealing with any sensitive enquiries and information obtained as part of the role. * Positive, can-do attitude BENEFITS * 25 days'…

CLIENT EXPERIENCE RECEPTIONIST Job PurposeTo deliver world class care to exceed our client's expectations and provide support to our ever-growing client base across Great Britain. Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience team. Become the point of contact for any queries raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day-to-Day Responsibilities * Management of the Client Experience inbox and ensuring that all emails are actioned/responded to within a timely manner on the day that they are received. * Maintaining contact details and ensuring that all requests are actioned/responded to within a timely manner. * Acting as overflow calls for various departments and logging callbacks. * Use of Microsoft Word, Excel, Outlook, SharePoint, upload system and the Intranet. * Contacting existing clients to arrange annual review appointments. * To liaise with internal departments on service provision and account status to resolve queries. * Assisting front of house when required and covering lunch breaks. * Managing one off sales and advising clients on costing etc. * Diary management for both the HR and H&S consultants. * Liaising with clients and booking one off appointments into the consultant's diaries. * Any other tasks assigned by management. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * A team player * Ability to work in a fast paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. 48272FARINDHIN

Shift Pattern: Monday - Friday 1pm - 9pm THE OPPORTUNITYThis is a once in a career opportunity for an exceptional professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, The company supports over 85,000 organisations and 11 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. THE ROLEYou will be an integral part of the daily operations of the service departments, as well as co-ordinating and organising ad-hoc projects contributing to the ongoing success of the business. You complete administrative tasks that will assist the Service Leadership team in running the department, using a methodical and focused approach. You will provide accurate data recording and be able to work towards tight deadlines, in line with stakeholders across the company and group. You will organisational skills and attention to detail to ensure tasks are completed to a high standard. DAY TO DAY RESPONSIBILITIES * To provide support to the Service Leadership team and the wider service where necessary. * To support with HR related matters throughout the business, ensuring confidentiality is maintained and legislation always followed. * Manage and distribute work accordingly from the centralised EAP Manager inbox. * Respond effectively to enquiries from the wider departments across the business in relation to the service. * Assist in the coordination and organisation of Biannual Service Development Days and prepare attendance lists. * Liaise with the internal Resource Planning team to coordinate meetings and reviews for the helpline colleagues, and other ad-hoc support. * Effectively manage all team absence, sickness, and lateness in line with company procedures, ensuring relevant paperwork is completed and saved to personnel files. * Prepare agendas, take, and type minutes for meetings as required. * Keep accurate records in relation to departmental requirements, including but not limited to absences trackers, Health and Safety records and BACP records. * Assist in the creation of letters and documentation for the team including, but not limited to return-to-work forms, acceptance of resignation and other such HR documents. * Ensuring consistency and good communication between both Manchester and Hinckley offices. * Provide general administrative and clerical support to the Leadership team. * Work with property management team to report faults and issues in office or in relation to faulty equipment. * Be part of the internal engagement group to plan and coordinate wellbeing initiatives and activities. WHAT YOU BRING TOP THE TEAM * High level of organisational skills * Strong computer skills (Microsoft office, Outlook) * To always maintain a professional and responsible attitude * Confidentiality and discretion when dealing with any sensitive enquiries and informationobtained as part of the role. *…

Are you an experienced legal professional with a passion for leadership? We are seeking a Legal Advisory Team Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs. Key Responsibilities: * Team Support: Provide continuous support to Legal and Financial Information Advisors, ensuring they have the necessary resources to excel in their roles. * Call Monitoring: Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries. * Coaching & Feedback: Deliver real-time feedback, super-coaching, and review quality assessments to promote individual growth and development. * Client Liaison: Act as a primary point of contact for client queries, offering expert advice and resolving concerns efficiently. * Complaint Management: Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues. * Service Enhancement: Maintain and grow the unique offerings within the legal team, continuously striving for service excellence. * Learning & Development: Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field. * Performance Reviews: Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead. * Client Interaction: Demonstrate an ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach. What You Bring to the Team: * Experience: Proven experience in a customer service environment, with a background in supervisory or managerial roles. * Legal Qualifications: Law Degree, Legal Practice Certificate, or equivalent qualification. * Ethical Knowledge: In-depth understanding of the SRA Code of Conduct and the BACP Ethical Framework, and the ability to apply these principles effectively within the team. * Document Review & Research: Expertise in reviewing legal documents, business agreements, and conducting commercial legal research. * Communication Skills: Exceptional ability to engage with clients, colleagues, and senior management through various communication channels. * Performance-Oriented: A strong track record of meeting and exceeding KPIs and targets, with a passion for instilling these behaviours in your team. * Project Management: Ability to manage and deliver project work to a consistently high standard. INDMANS

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members. Person Specification * Relevant practical experience, i.e. experience of…

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members. Person Specification * Relevant practical experience, i.e. experience of…

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members. Person Specification * Relevant practical experience, i.e. experience of…

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively. * To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings. * To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary. * To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers. * To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided. * To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook. * To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements. * To effectively manage all intermittent and long-term absences. * To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness. * To assist and support the Associate Director of Legal with investigations into client or personnel issues. * To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached. * To manage and deal with any technical queries and escalate where necessary. * To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members. Person Specification * Relevant practical experience, i.e. experience of…