Job Description
Job Reference:47298CH_1714408676
Job Type: Permanent
Job Industry: Business Services
Contact Name: Caitlin Harris
Job Location: Dublin
Job Title: Credit Controller
Job Salary: £30,000 - £35,000 Per Annum
Posted On:
Join our Client’s Credit Control function, where you’ll play a vital role in cash collection. Based in Dublin City Centre, this position requires a focus on engaging with clients primarily over the phone. You will be based in the office 5 days per week, from 9am – 5:30pm.
Job Overview:
As part of the Payment Team, you’ll report to the Payment Team Senior. We’re seeking a bright, confident, and positive individual with excellent communication skills. The role demands agility in a fast-paced, dynamic environment.
Responsibilities:
* Contacting clients regarding overdue accounts, primarily via telephone.
* Handling payment and service queries with excellence, ensuring ‘Super Service’ standards.
* Recording accurate and timely notes on systems for efficient record-keeping.
* Processing debit/credit card payments and liaising with the local team for smooth operations.
* Completing account adjustments as needed and providing comprehensive case histories when necessary.
Role Metrics:
* Meeting credit control tasks within specified timelines.
* Achieving targets for cash collection, Direct Debit coverage, and outbound calls.
* Maintaining high attendance and punctuality standards.
Qualifications:
* Previous experience in customer service.
* Strong problem-solving skills.
* Ability to thrive in a phone-centric role.
* Proficiency in relevant computer applications.
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